Friday, May 6, 2016

Imagination

By Rick Nason, PhD, CFA
Partner, RSD Solutions Inc.
The writer C.S. Lewis says that the battle for someone’s attention is “between faith and reason on one side and emotion and imagination on the other”.  Risk managers are trained to have faith in mathematical laws and to use reason, but what about the stakeholders who the risk management is put in place for?  Are they also working from faith and reason or are they operating on emotion and imagination?  It makes a big positive difference when the faith and reason of risk management is designed with an understanding of the context of emotion and imagination.

Wednesday, May 4, 2016

Peggy’s Cove

By Rick Nason, PhD, CFA
Partner, RSD Solutions Inc.
Near where I live in Nova Scotia there is a small fishing village called Peggy’s Cove.  Peggy’s Cove is a very quaint and beautiful place, and although it is just one of at least a hundred such coves in the Maritimes, it is Peggy’s Cove that has become a major tourist attraction.
Peggy’s Cove consists of a small village where all of the brightly coloured fishing boats tie up.  At the point of the cove there is a large rock formation on which sits a lighthouse.  There is also a restaurant as well as the mandatory gift shop selling cheap and mundane yet overpriced t-shirts and trinkets with “Peggy’s Cove” printed on them.  The only other thing at Peggy’s Cove is a large parking area that allows tour buses filled with foreign tourists to turn around.  It is the rocks that cause a problem.
Each year it seems a tourist will want to get that perfect shot of the waves crashing on the rocks and instead they themselves will get caught by a wave and crash out to sea.  This is despite numerous and highly visible warning signs warning people to stay well away from the edge because of the powerful waves and tides.  When someone gets swept into the water the fishing boats will scramble, and even though they are just around the corner in the cove, the results are generally tragic.
Last year was no exception.  A young man visiting the cove with his girlfriend, and wearing a Go-Pro camera on his head was caught by a wave and swept out to sea.  It was truly tragic. 
Understandably his friends and family are distraught and they want to do something about it.  The question is what to do?  Based on newspaper accounts they want the government to do something.  In particular they want regulation put into place.  However what regulation would you put into place?  Should there be a ban on wearing Go-Pro cameras on your head when visiting Peggy’s Cove?  Should people with a propensity to ignore warning signs be banned from visiting?  Some have suggested that Peggy’s Cove should be closed off to tourists!
There is a lot that risk management can do to mitigate risks.  However risk management, and in particular regulation can only do so much to prevent people from undertaking risky actions.  This is a particularly tragic case – and unfortunately there will be more such tragic cases at Peggy’s Cove.  I truly feel for this young man’s family and friends.  However, despite the best efforts of risk management, ultimately personal accountability and responsibility also has to come into play.

Tuesday, May 3, 2016

Apathy

By Rick Nason, PhD, CFA
Partner, RSD Solutions Inc.
When was the last time you paid attention during the safety instructions on an airline?  I suspect that if you travel as often as I do that you can repeat verbatim the specific lines that your airline uses.  Does that mean if there was to be a situation that you would know what to do?  (I once sat next to someone on a flight who did not know how to use the seatbelt and needed help to both get it fastened and then to get it unfastened after we landed.  Admittedly though it was in an undeveloped country and it was the person’s first time ever in a plane.)
The great advertising guru Bill Bernbach stated that “In communications, familiarity breeds apathy”.  That of course is true with airline safety instructions.  Is it also true with your risk communications?